Typically, a bank’s data on a customer is fragmented across departments. The mortgage business doesn’t necessarily know that a customer consistently pays her credit card bills on time, for instance. SmartBotHub™ enables a finance enterprise to leverage data across these fragmented sources when interacting with a customer. With the full breadth of a customer’s financial life open to the bot, it is possible for a financial institution to attain the long-sought bird’s-eye view of the customer’s behaviors and act on it.
Customers have the these top 5 wants from their banks:
- Reward me for my business
- Give me “anytime, anyplace” access to my balance
- See me as a person– know/remember my preferences
- Provide me with wealth-building advice
- Show what I’m spending on and how to save
SmartBotHub™ has the enterprise grade features that a bank would expect to provide a compelling user experience for looking up account balances, provide finance advice or information and tips for success. The bot becomes a practical “virtual banker” always available 24×7 to provide needed information and answers. SmartBotHub™ provides a rich customer insights engine that maintains customer preferences and insights to what each unique customer needs or is doing through the chatbot so the Bank enterprise can have better knowledge to serve it’s customers.