Al Lalji

Chairman and Founder

Al Lalji, the founder of SmarTek21, has over 22 years of experience in technology management and consulting with Fortune 500 and entrepreneurial firms. Al has helped take software products and services to market for one of the largest software companies in the world. His extensive experience spans Operations, Software Development, Customer Support to Sales and Marketing. Al holds a Master’s Degree in Information Systems and a Bachelor’s Degree in Business from Pepperdine University. Al has hands on technology experience in Banking, Insurance, Healthcare and Software Technology. Key IT companies worked on includes Microsoft, Equifax, McKesson, Bank of America and others.


Andrew Wells

Co-Founder and CTO

Andy Wells, the CTO of SmarTek21, has more than 25 years’ experience in IT Risk Management, business process re-engineering, program management, data warehousing and applications development. Prior to Kaiser Permanent, Andrew was with JP Morgan Chase as CTO and CSIO for Corporate systems. This includes 7,000+ systems developed, managed and audited on a yearly basis. He was also for 4 years with Lloyds and Barclays Bank. One notable solution that is used today is the Worldwide International Money transfer system for JP Morgan which included Cybersecurity, Identity Access Controls and all items needed to make secure transactions. Andrew has experience taking consumer banking products as well as implementing Enterprise Scale systems. Andrew received his formal education in England in Strategy, Banking and Finance from the University of Bournemouth.


Brad Rickman

SVP Product Marketing and Sales

Brad Rickman has over 20 years of sales and marketing senior leadership. Brad has led the successful launch of new products and sales for six early-stage software technology companies. Today, these companies have a combined market value of over $1 billion. He currently serves as the Senior Vice President of Sales and Product Marketing for SmartBotHub. before joining SmarTek21 and SMartBotHub, Brad was with T-Mobile for six years specializing in growing the channel sales strategies serving T-Mobile’s SMB customer segment. He has vast international experience with ten years of business development in EMEA and APAC. Brad lives in Seattle, WA with his wife and three boys. He enjoys running, water skiing, coaching football and is active in his local church. Brad is passionate about customer success and realizing transformational value delivered to clients.


Scott Pfeiffer

VP Finance and Operations

Scott Pfeiffer protects and manages the financial well-being for SmarTek21. As a licensed CPA with over 25 years’ experience, Scott brings a unique blend of expertise combining Software, Consulting, and Financial activity. Scott joined SmarTek21 with prior experience serving as a CFO for companies in industries such as Software as well as an International Distribution with offices in the U.S., Germany, China & Philippines. Scott graduated from the University of Washington with a Bachelor of Science in Accounting. He is an avid sports fan and plays softball on several teams along with spending time with his family.

Management Team

Gus Nathan

Financial Services, Banking and Security

Gus Nathan has more than 25 years’ experience IT Risk Management and has been recognized for achievements and demonstrated expertise building high-performing, mission critical cybersecurity platforms and support infrastructure, cloud-based internet-scale application services, and a proven track record of expanding and managing high-caliber engineering and development teams deployed using a hybrid on- and off-shore model for execution of multi-million-dollar development plans. Gus has delivered advanced strategic business and operational risk remediation solutions, including SOX, HIPAA/HiTrust, PCI, FDA and SSAE16 internal controls; enterprise-scale fraud and risk compliance programs, application planning, execution and development, senior management (Board Level) reporting, and information security governance best practices.

Gus served in multiple leadership roles of increasing responsibility at Kaiser Permanente, Ameriprise Financials and American Express. Gus received his Bachelor of Science degree in Electrical Engineering from the Imperial College of Science and Technology, University of London, as well as postgraduate research from the University of Manchester Institute of Science and Technology, Manchester, England.

Vishal Jaiswal

Identity Access Management, BOT Implementation and Healthcare

Vishal Jaiswal brings 15+ years of experience in his current role of IAM Solution Lead and Security Subject Matter Advisor. He is recognized for demonstrated expertise building high-performing, mission critical identity management solutions, internet-scale application services, across multiple business domains (Retail, Travel, Healthcare, Banking and Finances). He has spent most of his time in technology services designing services, focused on industry and compliance requirements including SOX, HIPAA and PCI.

Apratim Vyas

Vice President - India, Product Development

Apratim Vyas brings more than two decades of experience driving innovative product development and building large scale enterprise software solutions leveraging exponential technologies like AI, NLP, Cloud and Big Data. He played key leadership roles to transform start-ups to successful growth companies and contributed to multiple patents.

He is responsible for critical functions of SmarTek21’s core products, including defining the product roadmap and strategy. His industry experience spans building mission critical messaging systems, large payment systems, electronic document management & delivery, image processing, OCR, data mining and analytics systems serving multiple verticals on SaaS and On-premise deployment models. He holds BS in Electronics Engineering, Strategic Management from IIM Calcutta and Data Analytics from IIT Roorkee.

Nigel Pilling

Relationship Management

Nigel Pilling has more than 25 years’ experience in Information Technology Management. His experience includes major client projects, business process re-engineering, audit and IT risk management, program management, and infrastructure management and applications development. He held a number of positions with JPMorgan Chase, many with global responsibilities. Nigel received his formal education in England in both Chemistry and Information Systems attending the University of Bristol.