Whoopey.com Takes eCommerce to the Next Level in the UAE With the Launch of Its eCommerce Chatbot
Ecommerce in the UAE has seen tremendous growth over the past year with the entry of two major players in the market – Amazon.com and Noon.com; and is estimated to grow by 3%, reaching a value of 196 billion in 2018. With competition in the ecommerce space on the rise, Whoopey.com is redefining the way the consumers shop in the region with the launch of the first ecommerce chatbot in the UAE.
Messaging applications such as facebook messenger (over 2 billion monthly users) and whatsapp (over 1.3 billion monthly users) etc. have surpassed social media applications. Users spend upto 85% of their time on various communication apps; it is therefore important that businesses shift their presence to channels which consumers use to engage. Chatbots bridge the gap of how users want to communicate versus how organizations are communicating via non-messaging channels. More importantly, chat bots reduce communication errors by 90% of limited or poorly trained customer-service and the difficulty of handling millions of conversations parallelly.
According to Gartner “ By 2019, 40% of enterprises will be actively using chatbots to facilitate business processes and natural language interactions. By 2020, customers will manage 85 percent of their relationship with a company without interacting with a single human”
Chat commerce or conversational commerce as it is now referred to combines messaging apps, chatbots and shopping, ensuring that businesses are readily available to their customers 24×7.
Whoopey.com aims to enhance the customer’s shopping experience, making itself accessible across mediums where the customers are. Instead of logging in to the site or downloading an app, users can now buy their favourite products on Whoopey using the Whoopey Bot on facebook messenger. Its as simple as chatting with a friend!
With one comprehensive platform and operated through artificial intelligence, the product creates simplicity and cost-savings in any organization. Chatbots offer up to 10% higher conversion rates on messaging apps, 65% longer conversations and up to 30% more efficient employees. Built with Artificial Intelligence, Big Data and Machine Learning, Chatbots also offer rich transaction data analytics dashboards so you can grow wiser in how your customers purchase and how employees work.
Saad Khan, Founder of Whoopey.com pointed out the changing trends and the rapid growth of messaging applications over social media. Saad stressed the importance of ecommerce adapting to change, “Artifical Intelligence is growing in leaps and bounds. We have seen the recent initiatives taken by the UAE and Dubai government in appointing a minister for Artificial Intelligences and its ‘day without service centers’. We as humans need to use our AI (Adaptive Intelligence) to keep pace with future technologies such as Chat Bots which form an integral part of digital transformation of any organization.”
The Whoopey chatbot was built with SmartBotHub, a product of Smartek21; a leading provider of Chatbot and AI solutions in the USA and recent entrant in the UAE market.
Al Karim Lalji, founder of Smartek21 says, “The market has spoken, messaging and conversation are the preferred user interface and SmartBotHub is the leader”. The recent years have seen a dramatic increase in emphasizing customer experience in services in the region. We have seen great response and interest from organizations across various sectors
Andy Wells, CTO of Smartek21 said, ” Our goal is to bring innovative Chatbot experiences to our customers that increase their customer engagement, increase revenues and create more efficient operational environments in the enterprise.”
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